Frequently Asked Questions

Everything you need to know about your Vitanorr beauty journey.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

Are Vitanorr products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Vitanorr products are 100% cruelty-free and we offer a wide range of vegan-friendly skincare and cosmetic options.

What is your return policy if I am not satisfied?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my package after it has shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

Are your products suitable for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.